Frequently Asked Questions
FAQ
- How long do your nut butters last? Please refrigerate after opening. Before opening, In a dry, dark place like the pantry all of our nut butters can last up to 4 months. Once opened and in the refrigerator, we recommend eating them within 60 days for optimum freshness and flavor.
- Why did my nut butter harden in the fridge? Once stored in the fridge, it is normal for your nut butter to not be as runny as it was before. This is because we don't add palm oil to our nut butters and keep them as natural as possible. If you want your nut butter to be more liquid-like, simply leave on the counter for a 5-10 minutes before serving, or put your desired serving size in the microwave for 10-15 seconds.
- Why is there oil on top of my nut butter? Since we do NOT add any preservatives and palm oils, it is common to see oil on top of natural nut butters. Some flavors gain more oil than others depending on the consistency. We recommend giving it a good mix when you first open the jar and keeping it in the fridge which will prevent the oil separation.
- My jar seal is broken. Is it safe to eat? We seal our products by hand one jar at a time. Occasionally, one corner of the seal doesn't stick. We've also found that the seals sometimes lift up when opening the jar lid. While more than likely safe, we understand a broken seal can be concerning and will make it right. Just reach out by email to contact@thebutterednut.com with photos of the broken seal and we will send a replacement!